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FAQS - Frequently Asked Questions

Technical Questions

1. What's an E-book? An ebook is a book that is distributed electronically online.
2. What does your e-book look like? Our e-book is and exe file. That is like a standalone application as a single file. You just click on it to open.
3. What kind of files are in these books? The worksheets in our books are in PDF format. PDF files can be viewed using a free version of acrobat reader which can be downloaded here>>>
4. Are these not the same resources on your sites? Yes and no. Only the finest worksheets from our sites plus over 500 new worksheets have been used.
5. What type of exercises are in these worksheets? We have puzzles, gap fills, board games, cloze exercises, communicative surveys and more.
6. Does it have a password? Our books have a password. You will get it when you buy it.

Payment Questions

1. How soon can I get this E-book after payment? - You can get your download password to this E-book anytime from 30 mins after purchase to 24 hours.
2. What if I don't get the login details within 24 hours? - In the unlikely event of you not getting your login details, send us an email with the purchase receipt.
3. What should I watch out for when buying? - Make sure your mailbox is not full or turned off.Also use a valid mailbox.
4. Is payment refundable? - Yes and no. In the unlikely event of you not receiving your password within 2 days and having written an email and not heard from us. You can launch a complaint to the payment agency (paypal.com). They will investigate and if your claims are correct, you will get your money back. Also, some customers mistakenly pay twice for the same product and so we give a refund, but a service charge is taken off by paypal.

• Feel free to send in questions that have not been asked to- englishmedialabATgmail.com - replace AT with @, this is an antispam measure.

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Signed by : Mr. Futonge Nzembayie Kisito , Author and creator of this E-book

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